If you have any questions regarding our policies, please do not hesitate to ask our front desk team!
Our team cares deeply about all our patients, especially those who experience high anxiety, fear, or behavioral challenges at the vet. When a pet is overwhelmingly stressed and feels the need to defend themselves, forcing them through an exam is traumatic for the animal and creates an unsafe environment.
In accordance with OSHA guidelines and our clinic’s standard of care, we do not require or expect our medical staff to put their physical safety at risk of injury, nor do we put animals through unnecessary distress. Instead, our protocol is to pause and adapt. To safely complete your pet’s care, we may offer supportive solutions such as gentle same-day sedation or rescheduling the visit with oral anti-anxiety medications to be given at home. We stand firmly by these recommendations as the most compassionate way to provide vital medical care while keeping both your pet and our team completely safe.
We are committed to treating every client with empathy, respect, and professionalism, and we expect the same in return. We understand that veterinary medicine can be emotionally stressful, especially when a beloved pet is sick or in pain, but we maintain a strict zero-tolerance policy for abusive or aggressive behavior.
Foul language, yelling, verbal threats, derogatory remarks, or physical aggression directed at our veterinarians, technicians, or front desk staff will absolutely not be tolerated. Any violation of this policy will result in the immediate termination of the veterinary-client-patient relationship (VCPR) and permanent dismissal from our practice.
To maintain our high standard of care and keep our hospital fully equipped, payment is required in full at the time services are rendered. We do not offer in-house billing or delayed payment plans. We accept cash and all major credit cards. If you have concerns about the cost of care, our team is always happy to provide an estimate prior to running diagnostics or performing treatments so you can make the best medical and financial decisions for your family.
When your pet needs us most, we offer same-day urgent care at our everyday prices. Get your pet seen today with zero emergency fees.